Posts by Andrea Hoffer
Should Frontline Employees Receive Sales Training?
Why cashiers, customer service reps, and guest services should know how to sell. Frontline personnel in a store or restaurant – guest services, customer service and cashiers – are among the most important people in any business. They can mean the difference between a business succeeding or failing. Their level of service, professionalism, and efficiency…
Read MoreWorkplace Assessments Should Have a Place in Your Workplace
From prospective employees to sales and management, workplace assessments can enhance engagement and productivity. In an ideal workplace, your employees are happy, engaged, and challenged. They’re well-managed, well-trained, in the right job now, and are being groomed for future responsibilities. Whether through teamwork or individual contributions, your employees give their best to the company. Productivity…
Read MoreWhy you should share your business plan with all your employees
A business plan is typically developed before your business is up and running, when you have few if any employees to weigh in. But it’s important to remember that a business plan is a living document that should be updated and evaluated as you develop your strategic and marketing plans for the coming years. At…
Read MoreSales Tactics for All Social Styles
Selling with a sense of style. All salespeople are not the same. All customers are not the same. You probably have a sense of your own interpersonal style, and theirs. But how can you hone this information to create the most successful sales experience? There are powerful, time-tested assessments that can give you great insight…
Read More8 Skills That Will Take Your Managerial Career to the Next Level
Looking to advance as a manager? The best managers have mastered certain skills. Some may have those abilities naturally, but most learned them along the way. If you want to take your career to the next level – taking on a managerial role, eyeing a more senior position, or starting your own business – you…
Read MoreDo You Trust Your Customers?
How to make sure your customers really are happy. If you’re like a majority of business owners, you probably think your customer service is “superior” – in fact, 80% of the companies surveyed by Help Scout fell into this assumption. But on the flip side – only 8% of those who patronized those very same…
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