Using Group Interviews to Improve Your Hiring Process

What are team or group interviews? There is some confusion about the terms “team interviews” and “group interviews.” One, because the two terms are often used interchangeably, and two, because they can mean either of two things: when interviewers get together in a group and simultaneously meet with a single candidate, or when one interviewer…

Read More

Why Do a Pre-hire Assessment?

Hire the right person for the job, right from the start. Envision the following scenarios: You’ve brought in a dozen candidates for interviews for front desk sales associate positions at your health club. Several people seem promising, but you don’t have positions for all of them. How are you going to choose who will get…

Read More

15 Ways to Show Your Employees You Appreciate Them

Do your employees know you appreciate them? Is the job more than just a paycheck to them? I’m often asked how to show you care. It often is the little things that make the biggest difference. Here are some ideas to get you started.

Read More

Three Things the Most Profitable Service Businesses Do Differently

Having owned, worked-in and consulted with retail service businesses for many years, I’ve noticed some key differences between the businesses who struggle and those who seem to magically grow year after year. If your business seems stuck, take a moment to assess how you’re doing in these three areas.

Read More