Archive for July 2012
Identifying and Improving Business Processes
Effective business processes can save you time, money and future hassles. The method I use for identifying and improving business processes is four steps: Investigation, Inquiry, Diagnosis, and Measurement Investigation involves surveying everyone from your staff and management to your partners and customers. The goal is to not only discover the unwanted symptoms but to…
Read MoreCommunication Breakdown
Andrea addresses some of the barriers with communication that she has seen in organizations. These include: Perception Body Language Channel in which message is communicated
Read MoreHelping You Find Ways To Get Unstuck
Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not only make your employees feel cared about, but will motivate them and help them to feel…
Read MorePriscilla
I once knew a woman named Priscilla who embodied great customer service. Over the years I’ve attended many workshops on customer service. I’ve also read countless books, yet when I think about GREAT customer service, I think of Priscilla. I met Priscilla in 2000. A friend of mine had recommended a certain type of make-up…
Read MoreKeeping Your Team Involved and Motivated
Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for feedback will build trust. Communicating expectations regularly and helping to cultivate their development will surely help to create a happy and hard working team.
Read MoreProfile Of My Best Clients
Andrea shares traits of her best clients. This includes clients who are willing to put effort in to get the desired result.
Read More